All services are running normally.

Notice

OverallThe average of the services below, each measured against its own window.
Operational

99.462% 90 days + 2.6 h degraded

AS2 / HTTPSInbound document exchange over AS2 and HTTPS.
Operational

98.709% 90 days + 2.6 h degraded

FTP / SFTPFile transfer over FTP and SFTP.
Operational

99.696% 90 days

Customer PortalCustomer and support sign-in.
Operational

99.980% 90 days

Inbound EmailUpstream dependency, hosted by Microsoft. Shown because it affects you, but it is not our system and is not counted in our figures. Microsoft reports: Users may be unable to complete mailbox offboarding because the migration task is blocked and can’t finish
Degraded

Not measured by us

Planned maintenance

Planned production maintenance

Sep 22, 2026 at 18:00 EDT to Sep 23, 2026 at 02:00 EDT · 8.0 h · AS2 / HTTPS, FTP / SFTP, Customer Portal

Scheduled maintenance of production systems. AS2 / HTTPS, FTP / SFTP and the Customer Portal may be unavailable during this window.

Recent incidents

OutageAS2 gateway outage

Aug 20, 2026 at 13:29 EDT to 10:07 EDT · 21 h · AS2 / HTTPS

Reconstructed from customer notification email.

Incident report ODT, 39 KB

Partial outageFTP / SFTP service disruption

Aug 10, 2026 at 17:30 EDT to 18:14 EDT · 44 min · FTP / SFTP

Detected by automated monitoring. Cause and impact detail follow once reviewed.

DegradedAS2 / HTTPS service disruption

Aug 10, 2026 at 15:04 EDT to 17:34 EDT · 2.5 h · AS2 / HTTPS

Detected by automated monitoring. Cause and impact detail follow once reviewed.

Published with its real duration. Not counted as downtime: the service was answering.

OutageUnplanned service outage

Aug 10, 2026 at 11:47 EDT to 18:17 EDT · 6.5 h · AS2 / HTTPS, FTP / SFTP

Reconstructed from customer notification email.

Incident report ODT, 37 KB

DegradedAS2 / HTTPS service disruption

Aug 1, 2026 at 04:19 EDT to 04:24 EDT · 5 min · AS2 / HTTPS

Detected by automated monitoring. Cause and impact detail follow once reviewed.

Published with its real duration. Not counted as downtime: the service was answering.

OutageCustomer Portal service disruption

Jul 21, 2026 at 10:16 EDT to 10:42 EDT · 26 min · Customer Portal

Detected by automated monitoring. Cause and impact detail follow once reviewed.

Partial outageAS2 / HTTPS service disruption

Jul 21, 2026 at 10:16 EDT to 10:42 EDT · 26 min · AS2 / HTTPS

Detected by automated monitoring. Cause and impact detail follow once reviewed.

Incident reports

AS2 outage — Incident report 20 August 2026 ODT · 39 KB Partial outage — Incident report 10 August 2026 · revised 13 August 2026 ODT · 37 KB

How these figures are calculated

Uptime covers a rolling 90 days. All times are US Eastern, and days break on Eastern midnight.

Overall is the unweighted mean of the services above, each measured against its own window — not a combined total. Its bar shows a split mark on days when some services were affected and others were not.

Announced maintenance is excluded from the measurement window, using the time it actually took rather than the window it was booked for.

Degraded periods are published with their real duration but are not counted as downtime, because the service was answering. Degraded hours are shown separately rather than hidden inside a flattering percentage.

Automated checks are one input, not the arbiter. Where a check and a recorded incident disagree, neither overrides the other: if any source says down, the service is down. Interruptions shorter than five minutes are recorded but not listed.

Machine-readable: status.json · feed.xml (events only). status.json publishes generated_at and expected_interval_s, so you can detect staleness without guessing our schedule.